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Overview
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
ligibility for Returns:
1. Time Frame: Items must be returned within 2 days of the delivery date.
2. Condition: Items must be unused, unwashed, and in their original condition with all tags attached.
3. Non-Returnable Items: Sale items, personalized items, and gift cards are not eligible for return.
4. Opening Video of the Package is must for initiating return due to damage or missing product.Return Process:
1. Initiate a Return: To start a return, please contact our customer service team at [customer service email] with your order number and reason for return.
2. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.
3. Return Address: Our customer service team will provide you with the return address.Refunds:
1. Inspection: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
2. Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
3. Partial Refunds: Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error may be eligible for a partial refund at our discretion.Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [customer service email] with your order number and details.
Late or Missing Refunds:
If you haven’t received a refund yet:
1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund, please contact us at [customer service email].Contact Us:
If you have any questions about our return policy, please contact us at [customer service email] or [customer service phone number].
Thank you for choosing The Pink Hijabi!
Feel free to customize this policy to better suit the specific needs and preferences of your business.
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Additional non-returnable items:
- Gift cards
- Coupons
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at {thepinkhijabstore@gmail.com} for questions related to refunds and returns.
